Refund policy

Last updated: September 3, 2026

We want you to be happy with your Nevarda purchase. If it is not right for you, you have 30 days from the day your order is delivered to return it for a full refund. Returns are free — you will not pay for shipping in either direction.

Return window

Returns must be requested within 30 days of delivery. We are not able to accept requests made after that window has closed.

Condition of returned items

Items must be returned complete, with all resistance tubes, handles, pedals and accessories included in the original packaging. Items that have been altered, damaged through misuse, or returned incomplete may receive a partial refund or be declined. Using the product is fine — that is what the 30 days are for, and normal use during that period will not void your return.

How to start a return

Contact us through our contact page before sending anything back. We will confirm your return and send you instructions. In some cases we will simply issue your refund without asking you to ship the item back.

Return shipping

Returns are free. You will never pay to send something back to us. When you contact us we will either email you a prepaid return label or issue your refund without a return.

Refunds

Once your return reaches us and has been inspected, we will notify you and issue your refund within 5 business days. Refunds go back to your original payment method. Your bank or card issuer may take a further 3 to 10 business days to post the funds to your account. Your refund covers the full price you paid for the item. Because we ship free to every customer in Canada and the United States, there is no outbound shipping charge to deduct.

Damaged, defective, or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us within 30 days of delivery with your order number and a photograph of the item. We will arrange a replacement or a full refund at no charge to you.

Orders that have not arrived

If your tracking has shown no movement for 10 business days, or your order has not arrived within 30 days of dispatch, contact us. We will investigate with the carrier and either replace or refund your order in full.

Cancellations

Orders can be cancelled for a full refund at any time before they are dispatched. Once an order has shipped, the return process above applies.

Contact

Questions about a return or refund? Reach us through our contact page and we will respond within one business day.