Shipping Policy

Last updated: September 4, 2026

Shipping is free on every Nevarda order, to anywhere in Canada and the United States, with no minimum spend. Here is what to expect once you have ordered.

Where we ship

We currently ship to addresses in Canada and the United States, including PO boxes and APO addresses. We do not ship anywhere else yet.

What shipping costs

Nothing. Shipping is free on all orders, of any size, to both countries. There is no minimum order value and no express upgrade to buy, so the price you see at checkout is the price you pay.

How long orders take

Orders are processed within 1 to 2 business days. Most orders arrive within 10 to 12 business days of being placed. Business days are Monday to Friday and do not include public holidays.

Orders placed on a weekend or a holiday begin processing on the next business day.

Tracking

You will get a confirmation email as soon as you order, and a second email with a tracking number once your parcel is dispatched. Tracking can take two or three days to show its first scan, which is normal and does not mean anything has gone wrong.

Delays

Carrier backlogs, weather and peak shopping periods can all add time to a delivery. If your tracking has shown no movement for 10 business days, contact us and we will investigate with the carrier. Under our Refund Policy we will replace or refund an order in full if tracking stalls for 10 business days, or if your order has not arrived within 30 days of dispatch.

Getting your address right

Please double check your shipping address at checkout. If you spot a mistake, contact us straight away through our contact page and we will correct it if the order has not yet been dispatched. We cannot redirect a parcel once it is with the carrier.

If a parcel is returned to us because the address was incomplete or nobody could receive it, we will contact you and either resend it at no charge or refund you in full.

Missing or stolen parcels

If tracking shows your parcel as delivered but you cannot find it, check with anyone else at the address and look in the usual safe spots first. If it still has not turned up, contact us within 30 days of the delivery scan and we will help you resolve it with the carrier.

Damaged on arrival

If your order arrives damaged, contact us within 30 days of delivery with your order number and a photograph. We will arrange a replacement or a full refund at no cost to you.

Contact

Questions about a delivery? Reach us through our contact page and we will respond within one business day.